If you’d like to have a successful career, a large portion of your success depends on your relationships. In order to maintain healthy and beneficial work relationships, it’s important to master the art of business communication. Many relationships and deals have gone south because of a person’s hot-headed temper or misuse of words. If you don’t want this experience, there are a few tips to consider when you’d like to become an effective business communicator.
Many communications departments have classes such as Business Communication 101. These courses will train you on the best practices to adopt in the workforce. In today’s digital age, emojis are integral in informal communication. This isn’t a practice to use in the workplace. This is especially true for those who are working in corporate America and deal with corporate clients. If you don’t receive the formal training, you’d never know. Consider earning an online masters in communication as it can serve you well in your career.
- Email vs. Text vs. Phone vs. Face-to-Face
There are so many ways to communicate with your colleagues and clients. It’s wise to juggle the art of knowing which medium to use at the appropriate time. For an urgent request, a text message or phone call might do the trick. Email communication is helpful for documentation’s sake. However, if there’s an issue, it’s good to have it in writing. At the same time, it’s also important to work through it with a phone call or face-to-face communication. Because text messages and emails aren’t able to communicate tone, it can be very dangerous to rely solely on those two modes. If a message is in capital letters, this can easily communicate that the sender is yelling. Yelling through a text message is usually never received well. If an email is getting bounced back and forth more than twice, it’s time to pick up the phone and talk.
- Thinking before Speaking
When it’s time to deal with business, personal passion and opinions can get in the way. When a person feels as though they’re in a losing battle, it might be easier to shoot from the hip. One of the traits of a great leader is the ability to wait until everyone shares their perspective. As others share their opinion on a matter, the one with the most power has the ability to hear everyone else’s perspective and formulate their own. Typically, the one who shares last is the one who gets heard the most.
Don’t just listen to gather a rebuttal. It’s really important to listen to understand where the person is coming from. In business, many people listen so that they can prove how much better their idea or solution is. Not only is it annoying, it’s not productive. Make a concerted effort to listen to what others are saying because people want to feel heard. If they know you’re not really listening or even considering their opinion or advice, it’ll make them naturally want to shut down. As a professional, the last thing you want to do is surround yourself with people who will only do your bidding. That will not help you grow or be effective.
Work on these areas and be intentional about it. Some tips require money while other tips require an ego check. No matter what, each tip will serve to help you become a better professional in the workplace.